Refund Policy & Terms

Refund policy - address service orders

In the event you make a purchase of a company address service (registered office, service address or business address/mail forwarding service) but change your mind;

If we have not already processed your order and set up your address service(s), you will be entitled to a refund of all monies paid to us, provided the notice to cancel is given within 14 calendar days of the purchase date. A refund will not be given for cancellation requests after 14 calendar days from the date of purchase.

 

If we have already processed your order and set up your address service(s), you will be entitled to a refund of all monies paid to us, minus a £10.00 administration charge per address service, provided the notice to cancel is given within 14 calendar days of the purchase date. A refund will not be given for cancellation requests after 14 calendar days from the date of purchase. The administration charge covers and the cost of processing of the order, setting up your service(s), and other incidental costs.

 

No refund will be provided if we require cancelling an address service (registered office, service address or business address/mail forwarding service) due to a failure to supply proof of ID and proof of address as required by our terms and conditions, to ensure we fulfil our obligations regarding the current Anti-Money Laundering regulations and Know Your Customer requirements.

 

Refund policy - additional products and services

In the event you make a purchase of an additional product or service but change your mind – provided we have not already started working on providing the product or service, you will be entitled to a refund of all monies paid to us, provided the notice to cancel is given within 14 calendar days of the purchase date. A refund will not be given for cancellation requests after 14 calendar days from the date of purchase or where we have started working on providing the product or service.

 

Conditions of our company address services

Office Serv Limited reserves the right to cancel an address service with immediate effect should we believe there is a palpable risk to our reputation and/or business.

 

Price of goods and services.

We reserve the right to update the prices on the Website and to update, amend, or withdraw the products and services that we offer without prior notice or explanation. Every effort is made to ensure that all prices are correct; however, in the event of serious error, any transaction shall be voided by us, entitling you to a full refund.

 

Continuous payment authority

Your acceptance of these Terms and Conditions means you are granting us continuous payment authority of the card used to purchase the original service (or an alternative one, if supplied), for renewable services - fees due will be processed on the card originally used to purchase the service (or an alternative, if supplied) on the date of expiry. Notice will always be given in advance of expiry date of our intention to take payment, and you will have the right to cancel the service.

 

Miscellaneous

As a consumer, you have the right to cancel a contract for the provision of goods or services at any time before 14 calendar days have passed from the day after the contract was made. Any such cancellations must be provided to us in writing. If we have already started fulfilling our side of the contract before you exercise your right to cancel, the right to cancel is lost.

© 2019 OfficeServ 

ALL PRICING EXCLUDES VAT AT THE CURRENT RATE

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Office Phone: 01638 485 100

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