Virtual Address Services

Mail Forwarding & Package Handling

Using our Virtual Office Services you can have an address for all your business mailing and package forwarding requirements.

  • Unlimited Mail Handling
  • Unlimited Package & Parcel Handling
  • No Per Item Fees
  • Scan & Email Service for Letters
  • World Wide Forwarding
  • No Envelope or Packaging Chagres
  • Same Day Forwarding
  • Letter & Parcel Holding

See Packages
Package Forwarding

Why Choose OfficeServ

Key Benefits

Using our office address service not only helps to keep your personal information private, but it can also help enhance your business’s image, helping a new business look more established or a small home business more official. Our office address will improve the overall presence of your business, whether you need to portray an established office presence or a more commercial industrial outlook we have the address for you.

One of the first issues with starting a new business can be having to use your residential address publicly. Meaning with a quick web search anybody can find out where you the business owner may live, regardless of their motive. Our address can improve the professionalism of your company while helping to stop unwanted callers or anybody obtaining your personal information.

We can forward any letters you receive via the traditional postal system, internationally via AirMail or Expedited Courier, electronically via Scan & Email as a PDF, or you can always collect items in person at our offices. Depending on your package just about anything is possible!

Our Address

Unit A, 82 James Carter Road,
Mildenhall Industrial Estate
IP28 7DE

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Mail Handling

Letters, Parcels & Packages

Anything that arrives at your virtual office address can be handled and sorted the same working day depending on the service you have in place. Our reception will advise the different services and shipping times currently available and applicable to your item/s.

Scan & Email

Depending on your service level we can open, scan and email your letters the same working day. If you need the hard copy, just drop reception an email and we can get it sent out to you right away. If you don’t, originals are securely destroyed using crosscut shredding.

Package Forwarding

Storage & Holding

With our standard and premium service clients have options available to hold letters and or packages for weekly, monthly or bulk forwarding. This is a great way to save on forwarding costs. Every time something arrives we can send you a notification, then everything can be forwarded or collected as required. International clients find this perfect to cut down on costly global shipping.

Pallets & Freight

With our premium service in place OfficeServ can handle your large pallet and freight deliveries, forklift loading is available if required and we can provide great rates on both national and international pallet forwarding services. Please ask our team for more information.

Frequently Asked Questions

Do I need to provide ID documents?


Yes, we are required to obtain this by law. It’s easy and simple to submit what is required, securely via our encrypted upload service. You can find out more information here.

Can I take meetings at my Virtual Office Address?


We welcome the use of our office to conduct your business. Please don’t hesitate to speak with our staff about what’s available. We have meeting room and desk hire available.

Can I keep the telephone number we already have?


Absolutely, we can port all UK numbers to our telephone systems. As long as you have the rights to do so and your current provider allows this. This is also the case if you wish to stop using our services, your telephone number/s remain yours, until you cancel.

Can I receive personal mail using my Virtual Office Service?


Yes you can! Though to make sure your item is processed quickly and correctly, its best to always include your the full business name (as stated on your OfficeServ account) on the address. If you do have mail just addressed personally, insure that your full name and correct spelling is used. You can also choose to include your OfficeServ OF number, this is in your welcome email and nearly all communications with us!

Am I tied into a contract?


No, there is no obligation to renew your service with us. If you purchase a monthly service you can cancel at any time before the month renews. Same with our yearly services. Please note, no pro-rata refunds are given on any yearly services.

What address locations do OfficeServ provide?


Currently, we only operate our advertised address in Mildenhall, Suffolk. We are however looking to open other Virtual Services Addresses in the UK. Please check our website for updates.

Location Address:
Unit A, 82 James Carter Road, Mildenhall, Bury St Edmunds, IP28 7DE, UK.

What is the full address I can use for my service?


Royal Mail state our address as follows:

Unit 82A, James Carter Road, Mildenhall, Bury St Edmunds, IP28 7DE, UK.

You can also use any of the following and your items will reach our office safely!:
Unit A, 82 James Carter Road, Mildenhall, Bury St Edmunds, IP28 7DE, UK.
Suite A, 82 James Carter Road, Mildenhall, Bury St Edmunds, IP28 7DE, UK.
82A James Carter Road, Mildenhall, Bury St Edmunds, IP28 7DE, UK.

Also any of the above are fine if you remove the Bury St Edmunds part and just use Mildenhall. For Example:
Suite A, 82 James Carter Road, Mildenhall, IP28 7DE, UK.

Can I collect my post in person?


Yes, you can collect your post at your convenience during our business hours. It’s always best to contact reception before hand to check what your collecting is available and has not been forwarded to you. You will need to bring photo ID to collect any items.

What if someone visits the office address?


We will contact you via email, letting you know someone has visited and if they leave a message. Rest assured we would never give out your forwarding address or any personal details.

Can I cancel my Virtual Address Service anytime?


Yes, you can upgrade, change or cancel your service anytime by contacting our office though or using the online customer portal. There is no contract period for our monthly services, no notice is required to cancel.

How long does it take to setup my Virtual Office Service?


Setup is instant, when payment is completed, you can use your address service right away. Please not we are not able to forward anything onto you until your ID Documents have been approved.

What will I be charged for postage?


We use Royal Mail to send anything from a letter up to 2KG. We only charge what Royal Mail advertise on their website or less. We also don’t charge for envelopes etc like other providers!

Anything larger than 2KG is sent via FedEx or Parcel Force at our discounted rates.

What is a postage Deposit?


When we send out your first item that requires postage we normally take a £10.00 postage deposit. Postage costs are then billed against this on a monthly basis and once depleted, it is taken again. The deposit taken may increase from £10 depending on the volume of mail you require forwarding or the forwarding service chosen.