We accept payment via all major Debit and Credit Cards, through our payment partner Stripe. Sorry, we do not accept cash payments.

It’s easy to stop any service with OfficeServ, just login to your billing portal and click cancel or contact us via our website to let us know. We will be sad to see you go, but always happy to help.

No problem! We can provide a Forklift for loading and unloading purposes. It must be requested prior to delivery though, this will insure we are ready to handle such a delivery and the correctly trained personnel are available.

Yes! We can accept pallet delivery for your account and we are able to help with the forwarding of pallets etc. You will need the correct service in place to allow this and depending on the service, other fees maybe charged.

Not a problem, just call our office and let us know! They will be a extra charge for this though, depending on the size and time of the arranged delivery. We also require at least 48 hours notice.

Royal Mail state our address as follows:

Unit 82A, James Carter Road, Mildenhall, Bury St Edmunds, IP28 7DE, UK.

You can also use any of the following and your items will reach our office safely!:
Unit A, 82 James Carter Road, Mildenhall, Bury St Edmunds, IP28 7DE, UK.
Suite A, 82 James Carter Road, Mildenhall, Bury St Edmunds, IP28 7DE, UK.
82A James Carter Road, Mildenhall, Bury St Edmunds, IP28 7DE, UK.

Also any of the above are fine if you remove the Bury St Edmunds part and just use Mildenhall. For Example:
Suite A, 82 James Carter Road, Mildenhall, IP28 7DE, UK.

Currently, we only operate our advertised address in Mildenhall, Suffolk. We are however looking to open other Virtual Services Addresses in the UK. Please check our website for updates.

Location Address:
Unit A, 82 James Carter Road, Mildenhall, Bury St Edmunds, IP28 7DE, UK.

No, there is no obligation to renew your service with us. If you purchase a monthly service you can cancel at any time before the month renews. Same with our yearly services. Please note, no pro-rata refunds are given on any yearly services.

It’s easy to stop any service with OfficeServ, just login to your billing portal and click cancel or contact us via our website to let us know. We will be sad to see you go, but always happy to help.

Our office is open from 09:30h to 17:30h, Monday to Friday excluding bank holidays. The best way to check our current opening hours is checking our Google listing. You can find it here!

Great question! We provide clear pricing and as such the renewal will cost you just the same as the first year! We have no price increases planned for our Registered Address Services, while we cannot promise the price will never change, we can promise it will always be ultra-competitive! We can also promise we do not, like some other providers, double the price next year, we will never do that!

Are Registered Address Services only cover the handing of mail sent by HMRC & Companies House. One off non-official items can be forwarded for an extra charge. Please see our Extra Addons page for more information.

With the National Service all official mail is sent the same working day it arrives, via Standard Royal Mail 2nd Class Post. With the International Service all official mail is sent via Standard Air Mail.

This is all included in the yearly fee, there are no per-letter costs! Please note, neither services provide any tracking. A tracked service can be provided at an extra charge.

Yes! Our yearly service covers one company officer to also use the address in addition to the Company’s Registered Office Address. Additional Persons can be covered for £5.00 + VAT Per year.

Setup is instant, when payment is completed, you can use your address service right away. Please not we can not forward anything until your ID Documents have been approved.

We will contact you via email, letting you know someone has visited and if they leave a message. Rest assured we would never give out your forwarding address or any personal details.

We will contact you via email on the day anything not covered by your service arrives. You can upgrade your service and have any non-official mail or packages delivered to our office and forwarded. Or you can tell us that it’s not wanted, we will then return it to the sender.

Yes, you can collect your post at your convenience during our business hours. It’s always best to contact reception before hand to check what your collecting is available and has not been forwarded to you. You will need to bring photo ID to collect any items.

Royal Mail state our address as follows:

Unit 82A, James Carter Road, Mildenhall, Bury St Edmunds, IP28 7DE, UK.

You can also use any of the following and your items will reach our office safely!:
Unit A, 82 James Carter Road, Mildenhall, Bury St Edmunds, IP28 7DE, UK.
Suite A, 82 James Carter Road, Mildenhall, Bury St Edmunds, IP28 7DE, UK.
82A James Carter Road, Mildenhall, Bury St Edmunds, IP28 7DE, UK.

Also any of the above are fine if you remove the Bury St Edmunds part and just use Mildenhall. For Example:
Suite A, 82 James Carter Road, Mildenhall, IP28 7DE, UK.

Currently, we only operate our advertised address in Mildenhall, Suffolk. We are however looking to open other Virtual Services Addresses in the UK. Please check our website for updates.

Location Address:
Unit A, 82 James Carter Road, Mildenhall, Bury St Edmunds, IP28 7DE, UK.

No, there is no obligation to renew your service with us. If you purchase a monthly service you can cancel at any time before the month renews. Same with our yearly services. Please note, no pro-rata refunds are given on any yearly services.

Yes, we are required to obtain this by law. It’s easy and simple to submit what is required, securely via our encrypted upload service. You can find out more information here.

Absolutely, we can port all UK numbers to our telephone systems. As long as you have the rights to do so and your current provider allows this. This is also the case if you wish to stop using our services, your telephone number/s remain yours, until you cancel.

We offer all UK geographical area codes. We can also provide 03, 0800, premium & international numbers. 0800, premium and international number may incur extra set up/monthly fees.

Sorry this service is not compatible with WhatsApp at this time.

Need to cancel, no problem. You can cancel anytime and your service will not renew on your next billing date. Note if you pay yearly, there is no refund for time not used.

You would need to use your received call log to manage your call records.

The service is set up instantly! If your number is not active and working shortly after making payment please contact our team for help. Forwarding should be working within minutes of completed payment.

Yes, you can. However, there are extra costs associated with transferring your number to a new provider and that provider has to be compatible.

Our service is unlimited! Talk till you lose your voice!

This service does not allow outbound calling.

Currently, you will not be able to tell if the call is being made to your Virtual Landline or directly to your forwarding destination number.

You will see the incoming caller’s number shown on your phone. Just like a normal call.

Calls will be directly sent to the forwarding destination number you provide us with.

No problem at all, once you have purchased your first number, email or call the team and we can get additional numbers set up for you!

Sorry, it is currently not possible to transfer in an existing number. However if you wish to keep your number purchased from OfficeServ it is possible to transfer numbers out. Note there are extra costs associated with number transfer.

No problem, you can choose a 0333 number, which works just like a normal geographical area code but is not associated with a fixed town or location. The 0333 is also treated exactly the same for the person calling with regard to billing.

Yes, you can choose any area code in the UK or opt for a national 0333 area code number.

When we send out your first item that requires postage we normally take a £10.00 postage deposit. Postage costs are then billed against this on a monthly basis and once depleted, it is taken again. The deposit taken may increase from £10 depending on the volume of mail you require forwarding or the forwarding service chosen.

We use Royal Mail to send anything from a letter up to 2KG. We only charge what Royal Mail advertise on their website or less. We also don’t charge for envelopes etc like other providers!

Anything larger than 2KG is sent via FedEx or Parcel Force at our discounted rates.

Setup is instant, when payment is completed, you can use your address service right away. Please not we are not able to forward anything onto you until your ID Documents have been approved.

Yes, you can upgrade, change or cancel your service anytime by contacting our office though or using the online customer portal. There is no contract period for our monthly services, no notice is required to cancel.

We will contact you via email, letting you know someone has visited and if they leave a message. Rest assured we would never give out your forwarding address or any personal details.

Yes, you can collect your post at your convenience during our business hours. It’s always best to contact reception before hand to check what your collecting is available and has not been forwarded to you. You will need to bring photo ID to collect any items.

Royal Mail state our address as follows:

Unit 82A, James Carter Road, Mildenhall, Bury St Edmunds, IP28 7DE, UK.

You can also use any of the following and your items will reach our office safely!:
Unit A, 82 James Carter Road, Mildenhall, Bury St Edmunds, IP28 7DE, UK.
Suite A, 82 James Carter Road, Mildenhall, Bury St Edmunds, IP28 7DE, UK.
82A James Carter Road, Mildenhall, Bury St Edmunds, IP28 7DE, UK.

Also any of the above are fine if you remove the Bury St Edmunds part and just use Mildenhall. For Example:
Suite A, 82 James Carter Road, Mildenhall, IP28 7DE, UK.

Currently, we only operate our advertised address in Mildenhall, Suffolk. We are however looking to open other Virtual Services Addresses in the UK. Please check our website for updates.

Location Address:
Unit A, 82 James Carter Road, Mildenhall, Bury St Edmunds, IP28 7DE, UK.

No, there is no obligation to renew your service with us. If you purchase a monthly service you can cancel at any time before the month renews. Same with our yearly services. Please note, no pro-rata refunds are given on any yearly services.

Yes you can! Though to make sure your item is processed quickly and correctly, its best to always include your the full business name (as stated on your OfficeServ account) on the address. If you do have mail just addressed personally, insure that your full name and correct spelling is used. You can also choose to include your OfficeServ OF number, this is in your welcome email and nearly all communications with us!

Absolutely, we can port all UK numbers to our telephone systems. As long as you have the rights to do so and your current provider allows this. This is also the case if you wish to stop using our services, your telephone number/s remain yours, until you cancel.

We welcome the use of our office to conduct your business. Please don’t hesitate to speak with our staff about what’s available. We have meeting room and desk hire available.

Yes, we are required to obtain this by law. It’s easy and simple to submit what is required, securely via our encrypted upload service. You can find out more information here.