What is a postage Deposit?

When we send out your first item that requires postage we normally take a £10.00 postage deposit. Postage costs are then billed against this on a monthly basis and once depleted, it is taken again. The deposit taken may increase from £10 depending on the volume of mail you require forwarding or the forwarding service chosen.

What will I be charged for postage?

We use Royal Mail to send anything from a letter up to 2KG. We only charge what Royal Mail advertise on their website or less. We also don’t charge for envelopes etc like other providers!

Anything larger than 2KG is sent via FedEx or Parcel Force at our discounted rates.

What if someone visits the office address?

We will contact you via email, letting you know someone has visited and if they leave a message. Rest assured we would never give out your forwarding address or any personal details.

Can I collect my post in person?

Yes, you can collect your post at your convenience during our business hours. It’s always best to contact reception before hand to check what your collecting is available and has not been forwarded to you. You will need to bring photo ID to collect any items.

What is the full address I can use for my service?

Royal Mail state our address as follows:

Unit 82A, James Carter Road, Mildenhall, Bury St Edmunds, IP28 7DE, UK.

You can also use any of the following and your items will reach our office safely!:
Unit A, 82 James Carter Road, Mildenhall, Bury St Edmunds, IP28 7DE, UK.
Suite A, 82 James Carter Road, Mildenhall, Bury St Edmunds, IP28 7DE, UK.
82A James Carter Road, Mildenhall, Bury St Edmunds, IP28 7DE, UK.

Also any of the above are fine if you remove the Bury St Edmunds part and just use Mildenhall. For Example:
Suite A, 82 James Carter Road, Mildenhall, IP28 7DE, UK.

What address locations do OfficeServ provide?

Currently, we only operate our advertised address in Mildenhall, Suffolk. We are however looking to open other Virtual Services Addresses in the UK. Please check our website for updates.

Location Address:
Unit A, 82 James Carter Road, Mildenhall, Bury St Edmunds, IP28 7DE, UK.

Am I tied into a contract?

No, there is no obligation to renew your service with us. If you purchase a monthly service you can cancel at any time before the month renews. Same with our yearly services. Please note, no pro-rata refunds are given on any yearly services.

Can I receive personal mail using my Virtual Office Service?

Yes you can! Though to make sure your item is processed quickly and correctly, its best to always include your the full business name (as stated on your OfficeServ account) on the address. If you do have mail just addressed personally, insure that your full name and correct spelling is used. You can also choose to include your OfficeServ OF number, this is in your welcome email and nearly all communications with us!