With is considered Official Mail?

Are Registered Address Services only cover the handing of mail sent by HMRC & Companies House. One off non-official items can be forwarded for an extra charge. Please see our Extra Addons page for more information.

How is official mail forwarded?

With the National Service all official mail is sent the same working day it arrives, via Standard Royal Mail 2nd Class Post. With the International Service all official mail is sent via Standard Air Mail.

This is all included in the yearly fee, there are no per-letter costs! Please note, neither services provide any tracking. A tracked service can be provided at an extra charge.

What if someone visits the office address?

We will contact you via email, letting you know someone has visited and if they leave a message. Rest assured we would never give out your forwarding address or any personal details.

What if a non-official item arrives at my Registered Office Service?

We will contact you via email on the day anything not covered by your service arrives. You can upgrade your service and have any non-official mail or packages delivered to our office and forwarded. Or you can tell us that it’s not wanted, we will then return it to the sender.

Can I collect my post in person?

Yes, you can collect your post at your convenience during our business hours. It’s always best to contact reception before hand to check what your collecting is available and has not been forwarded to you. You will need to bring photo ID to collect any items.

What is the full address I can use for my service?

Royal Mail state our address as follows:

Unit 82A, James Carter Road, Mildenhall, Bury St Edmunds, IP28 7DE, UK.

You can also use any of the following and your items will reach our office safely!:
Unit A, 82 James Carter Road, Mildenhall, Bury St Edmunds, IP28 7DE, UK.
Suite A, 82 James Carter Road, Mildenhall, Bury St Edmunds, IP28 7DE, UK.
82A James Carter Road, Mildenhall, Bury St Edmunds, IP28 7DE, UK.

Also any of the above are fine if you remove the Bury St Edmunds part and just use Mildenhall. For Example:
Suite A, 82 James Carter Road, Mildenhall, IP28 7DE, UK.

What address locations do OfficeServ provide?

Currently, we only operate our advertised address in Mildenhall, Suffolk. We are however looking to open other Virtual Services Addresses in the UK. Please check our website for updates.

Location Address:
Unit A, 82 James Carter Road, Mildenhall, Bury St Edmunds, IP28 7DE, UK.

Am I tied into a contract?

No, there is no obligation to renew your service with us. If you purchase a monthly service you can cancel at any time before the month renews. Same with our yearly services. Please note, no pro-rata refunds are given on any yearly services.